For a PDF version of this policy, please click here.
Personal information is information that does or can be used to identify you, either on its own (e.g. your name) or when combined with other information. Personal information can include, but is not limited to:
We collect personal information for the purposes of providing you our products and services, verifying your identity, tailoring your on-line experience and establishing and maintaining responsible commercial relations with you and complying with regulatory and legal requirements.
The table below provides an easy to use reference guide to the personal information we collect about you and our reasons for doing so.
|Personal information we may collect:||Pruposes for collecting your personal information include:|
|First and last name||
|Last four digits of your credit card||
|Marketing consents and preferences||
|Web browsing behaviour||
If you apply for a position with us, we will also collect any information you provide us in your curriculum vitae and throughout the recruitment process. The purpose of collecting and storing this information is to consider and make a determination on your application.
The majority of personal information that we collect about you is provided from you directly. The following table provides a summary of how we collect your personal information.
|From whom?||How is your personal information collected?|
We are so serious about privacy we put it in the name of our company! We do not sell or rent your personal information. We are serious about safeguarding your personal information, including maintaining controls for employee and third-party access to your personal information. Below are some examples of
Service providers: In providing our services to you, we may rely on third party service providers to help perform administrative functions, assist with service delivery or troubleshooting, process payments or assist us in analyzing how our services are being used, among other things. To do perform these functions, we may need to share your personal information with our service providers. Our service providers are contractually bound to protect your personal information and to use it only for the purposes for which we have instructed.
Some of these third-party service providers may be located outside of Canada, including the United States, Germany or elsewhere within the European Union. As a result, your personal information may be accessible to law enforcement, courts and regulatory authorities in accordance with the laws of these foreign jurisdictions.
Legal transaction: In the event of a sell, assignment, or other transfer of all or a portion of our business or assets, information we might have about you might be transferred or disclosed to a purchaser or prospective purchaser. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses your information in a manner that is consistent with this policy unless otherwise permitted or required by applicable law.
Other legal requirement: We may be compelled to share your information with a court of law or other person(s) or entity/entities with jurisdiction to compel production of such information.
We store all personal information that we collect from you or about you on Google and Amazon Web Services Cloud Platform servers. These servers are located in Canada, Switzerland or elsewhere within the European Union.
As noted, from time to time your personal information may be transferred to third-party hosts outside of Canada to facilitate or provide certain services on our behalf. These third parties have access to your personal information only to perform the tasks we have instructed them to complete and are contractually bound not to disclose or use it for any other purpose. For additional information about the way in which our service providers handle your personal information, contact us at email@example.com.
By using our Website and/or App, you consent to the transfer of your personal information outside of your jurisdiction for the purpose of storing your personal information or processing it.
Depending on the jurisdiction in which you reside, you may have the following rights to your personal information:
|Right to request access to your personal information||You have a right to request a copy of the personal information that we hold about you. To do so, please contact us at firstname.lastname@example.org.|
|Right to request the erasure of your personal information||You have the right to request that we delete or remove personal information where there is no good reason for us continuing to process it.
Erasure requests are subject to certain limitations, for example, we may retain personal information as permitted by law.
|Right to request we transfer your personal information to you||Subject to certain limitations you have the right to request that the personal information we hold about you is transferred to you or to a third party. We will provide you, or the third party you have chosen, your personal information in a machine-readable format.|
|Right to request correction of your personal information||You have the right to request that we correct the personal information we hold about you, although we may need to verify the accuracy of the new information you provide us. We may refuse to comply with a request for rectification if the request is manifestly unfounded, excessive or repetitive in nature|
|Right to request restrictions on the processing of your personal information||You have the right to request that we suspend the processing of your personal information in the following scenarios:
|Right to object to the processing of your personal information||In some circumstances, you have the right to object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party). In this case, you must provide specific reasons for why you are object to the processing of your personal information.
You have an absolute right to object to the processing of your personal data for direct marketing purposes.
|Right to withdraw consent||In circumstances where we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time.
The withdrawal of consent will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
The short answer is "no". This Website and our Services are not directed, marketed, or meant to be used by persons under the age of eighteen (18). If you think your child might have created an account with us without your consent, you may request the deletion of the account and the data that we have about your child by writing to us at email@example.com.
We will generally retain your personal information for as long as is necessary to meet our contractual obligations to you, to satisfy the purposes stated above or as otherwise required by law.
When determining the relevant retention period, we consider:
In addition to the above, your personal information may be anonymized and used in aggregate. Once it is determined that your personal information is no longer necessary as indicated above, we will securely erase your personal information.
You may also request the deletion of your profile by sending an e-mail to firstname.lastname@example.org. It may take up to twenty (20) business days to respond to your request.
We take appropriate technical, physical and organizational security measures to protect personal information in our custody and control against unauthorized access, use, modification and disclosure, and accidental loss, destruction and damage. For example, we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards at the locations where data is stored.
The third-party vendors with whom we engage for specific tasks are required to have certain safeguards in place that comply with industry standards.
No security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Any transmission of information from you to Private AI is at your own risk. Where you have chosen a password that allows you to access our Website or App you are responsible for keeping this password confidential.
We are committed to maintaining high standards for privacy. We want to hear from you about any concerns you may have with our privacy practices. If you wish to raise a concern or compliment us on our privacy practices, you can contact us at email@example.com.
If we are not able to address your privacy concerns to your level of satisfaction, you may contact the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30, Victoria Street
Phone: (819) 994-5444
TTY: (819) 994-6591